Privacy notice
How we use and protect personal information.
This notice explains what Anchoris Pharma Limited collects, why we use it, who we may share it with, and the rights available to you.
1. Who we are
Anchoris Pharma Limited is the controller of the personal information described in this notice unless a written client agreement states that we act as a processor on a client’s instructions.
Anchoris Pharma Limited
Company number 16429721
Registered in England and Wales
Registered office: 101 Waterside North, Lincoln, England, LN2 5DA
Email: marjang@anchorispharmalimited.uk
2. When this notice applies
This notice applies when you visit our website, contact us, request a quotation, discuss or purchase services, act for a client or supplier, apply to join our specialist network, or apply for and participate in Anchoris Club. Separate contractual data-protection terms may apply to client projects, particularly where Anchoris handles information on a client’s instructions.
3. Information we may collect
- Contact and professional information: name, work email, telephone number, job title, organisation and professional profile.
- Enquiry and project information: service requirements, therapeutic area, deliverables, timelines, budget range, messages, correspondence and confidentiality requirements.
- Client, supplier and transaction information: contracts, purchase orders, invoices, payment status and business records.
- Specialist application information: CV, portfolio, experience, therapeutic areas, availability and rates.
- Anchoris Club information: country, city or time zone, professional identity and setting, organisation or institution, experience level, professional profile or verification source, membership interests, application statements, programme and directory preferences, event-interest details, opportunity contributions and community communications.
- Technical information: IP address, device and browser information, request timestamps and security logs collected by our hosting and IT providers.
4. Where information comes from
We usually receive information directly from you. We may also receive business contact information from your organisation, a mutual contact, a client or supplier, or public professional sources such as an organisation website or professional networking profile.
5. Why we use information and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries, preparing quotations and taking steps requested before a contract | Steps before entering a contract; legitimate interests in developing and operating our business |
| Delivering and managing services, client relationships and project communications | Contract; legitimate interests where the contract is with your organisation |
| Managing suppliers, freelancers and specialist applications | Steps before entering a contract; contract; legitimate interests in resourcing our services |
| Reviewing Anchoris Club applications, verifying professional relevance, administering membership, event interest and opportunity contributions, and protecting community quality | Steps taken at your request; legitimate interests in operating a focused professional community; consent for optional programme and development updates |
| Invoicing, accounting, tax, legal claims and regulatory compliance | Legal obligation; contract; legitimate interests in establishing or defending legal rights |
| Protecting our website, systems, confidential information and business | Legitimate interests in security, fraud prevention and service integrity; legal obligation where applicable |
| Relevant business communications and service updates | Consent where required; otherwise legitimate interests where permitted by law |
| Responding to data-protection requests and complaints | Legal obligation; legitimate interests in demonstrating compliance |
6. Special-category information
Our website does not ask for health information or other special-category information. If contracted medical-writing work requires controlled access to such information, the client and Anchoris must first define their respective roles, lawful basis, applicable UK GDPR Article 9 condition, security controls and written processing terms. We encourage de-identification or anonymisation wherever possible.
7. Website enquiries and Anchoris Club forms
Our service enquiry forms prepare an email in your own email application. The information is not sent to Anchoris until you choose to send that email, and the website does not retain a copy of those answers in your browser.
Anchoris Club membership, programme-interest and opportunity-contribution forms are different: when you submit one, the information is sent to and stored by our hosting provider, Netlify, so Anchoris can review the submission and administer the relevant community process. Forms are not published automatically. Please provide only professional information relevant to the form. Do not include patient information, health information, private identity documents, passwords or confidential employer material.
8. Who we may share information with
We may share information only where reasonably necessary with authorised Anchoris personnel; approved writers, reviewers or other specialists working under confidentiality obligations; providers supporting website hosting, form processing, email, community delivery, cloud storage, invoicing, IT and security; professional advisers such as accountants, insurers and legal advisers; and regulators, courts or public authorities where required by law. We do not sell personal information.
9. International transfers
Some service providers may process information outside the UK. Where a restricted transfer occurs, we use a lawful transfer mechanism such as UK adequacy regulations, an approved international data transfer agreement or addendum, or another safeguard or exception permitted by UK data-protection law.
10. Security and confidentiality
We use proportionate technical and organisational measures designed to protect information, including access controls, confidentiality obligations, controlled sharing and appropriate service-provider safeguards. No internet transmission or storage system can be guaranteed completely secure.
11. How long we keep information
| Record | Typical retention period |
|---|---|
| Enquiries that do not become client work | Up to 24 months after the last meaningful contact |
| Client, contract, project and core business records | Normally up to 6 years after the relationship or project ends, unless a longer or shorter period is required |
| Invoices, accounting and tax records | As required by applicable UK law, normally 6 years |
| Unsuccessful specialist applications | Up to 12 months, unless you agree to a longer talent-network period |
| Unsuccessful or incomplete Anchoris Club applications | Up to 12 months after the decision or last meaningful contact |
| Anchoris Club programme-interest records and unpublished opportunity contributions | Normally up to 24 months after submission or last meaningful contact, unless you withdraw consent earlier where consent applies |
| Anchoris Club member records | For the duration of membership and normally up to 24 months afterwards, unless a longer period is required for a complaint, safeguarding issue or legal claim |
| Marketing preferences and suppression records | Until you opt out, plus a minimal suppression record so we can respect your request |
| Technical and security logs | For the operational period set by the relevant provider or as needed to investigate security events |
We may keep information for longer where required by law, a legal claim, an investigation, or an agreed client retention schedule. We securely delete or anonymise information when it is no longer required.
12. Your rights
Depending on the circumstances, you may have rights to access your information; correct inaccurate information; request erasure or restriction; receive certain information in a portable format; object to processing; and withdraw consent where consent is the lawful basis. These rights are not absolute and exemptions may apply.
To exercise a right, email marjang@anchorispharmalimited.uk. We may need to verify your identity before responding.
13. Marketing
You can stop marketing or business-development emails at any time by using the unsubscribe method provided or contacting us. We will not require you to opt out of essential project, contractual or service communications.
14. Automated decisions and children
We do not use website information to make solely automated decisions that produce legal or similarly significant effects. Our services and website are intended for business and professional audiences and are not directed to children.
15. Questions and complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
16. Changes to this notice
We may update this notice when our services, systems or legal obligations change. The date at the top shows when it was last revised.